Account Coordinator II

BOSS Facility Services is searching for a knowledgeable and service-focused individual for an Account Coordinator II position in our Operations Department. This position is full-time and requires you to be on site from 7:30am a.m. to 4:30 p.m., Monday thru Friday. Some overtime, including weekends, may be required. Our ideal candidate always maintains a professional demeanor, exhibits impeccable communication (written, verbal and listening) skills, and consistently provides a high level of service to clients.

Responsibilities include but are not limited to:

• Assist with already completed work orders as needed.
• Obtain completion photos.
• Obtain final cost with break down.
• Confirm completion with location manager.
• Confirm ticket is closed out on a third-party website.
• Properly documenting notes as well as close out documents.
• Assist with Follow up / monitor ordered materials as needed.
• Cut new tickets and dispatch appropriate Vendors / Trade.
• Confirm on-site scheduling with Vendor and Location/Client.
• Monitor on-site arrivals / progress with Vendor / Technician.
• Document completion report from on-site technician, request photos and final cost.
• Manage issues on-site Technician(s) encounter with AM (i.e., DNE increases needed, on-site issues with access etc.).
• Properly document / upload quoting and advise AM once received.
• Performing other duties as assigned to assist the team.
• Participating in the weekend on-call rotation.
• Performing other related duties as assigned.

Please Note: Training is provided on in-house software. Individual must be highly organized, resourceful and results oriented, with the desire and ability to take the initiative and multitask on a fast-paced service-oriented environment that is focused on growth. Our expectation is that you are career oriented and should be interested in furthering your professional development in our field.

Benefits:

• Competitive salary
• Company Paid STD, LTD, Life AD&D Insurance, dental and vision plans, PTO and benefits package
• Generous PTO and Paid Holidays
• Medical Insurance at 60% employer/40% employee share.
• Family/dependent medical insurance is available.
• 5 optional voluntary life benefits, as well as an FSA.
• Generous 401(k) plan that includes discretionary profit sharing and safe harbor contributions after six months of consecutive employment.

Salary range starts from $20.00 and up, dependent on experience.

Company Overview:

BOSS Facility Services is a national maintenance organization that is truly “Built on Superior Service.” BOSS’ commitment to delivering both industry leading service at fair prices and superior communication with our clients has resulted in a rapidly expanding customer base.

Our staff brings together years of hands-on expertise across a wide array of industries such as HVAC/R, electrical, lighting, plumbing, and general maintenance throughout the continental United States, Hawaii, Puerto Rico, and Canada. The result is an unparalleled attention to detail and the ability to bring the correct human and technical resources to a job in order to fix the problem right the first time.

BOSS Facility Services is dedicated in providing our customers with a superior level of service.

Our culture is team-oriented and fast paced. We work hard and we play hard with seasonal celebrations, summer office BBQ’s and events.

BOSS Facility Services, Inc., is an equal opportunity employer.

Job Type: Full-time

Pay: $20.00 – $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Shift:

• 8 hour shift

Work Location: In person