Operations Supervisor

Job Description:

At BOSS Facility Services, Inc. we pride ourselves on the high level of efficiency and effectiveness of services delivered when addressing the needs of our Clients. This individual is expected to play in the best interest of the company and will oversee the day-to-day activities and performance of the Operations Departments. We are seeking a proactive individual with strong business skills to leverage departmental strengths, strategize for growth opportunities, and coach teams to improve weaknesses. Ideal candidates are personable problem-solvers with a proven track record of leading and developing diverse teams to build and maintain successful business operations.

This is for a fulltime position and requires you to be on site Monday through Friday during the day shift. Some evenings and weekends may be required.

Duties will include but are not limited to:

• Manage and supervise the day-to-day activities of the operations team to ensure smooth workflow and efficiency
• Conducting employee reviews and quarterly evaluations
• Monitor employee performance and metrics
• Ensure that all operations comply with company policies, regulations, and safety standards
• Prepare and present reports on operational performance to upper management, highlighting areas for improvement
• Training staff to deliver a high standard of customer service.
• Reviewing and developing quotes
• Cutting PO’s and facilitating calls for clients
• Monitoring incoming customer requests and following up to the point of resolution.
• Ensuring information accuracy and completeness for existing accounts in company computer system.
• Assist with the development of comprehensive training programs of new and current employees.
• Review all financial performance of clients and contracts
• Track all assets and submit recommendations for improvements

Skills and Qualifications:

• Requires 3-5 years of supervisory management experience
• Ability to prioritize work and handle multiple tasks simultaneously in a fast paced diverse and growth-orientated environment.
• Self-motivated and responsible with a willingness to work outside of business hours to ensure highest level of customer service is provided.
• Excellent communication and interpersonal skills.
• Strong decision-making skills.
• Ability to act with integrity, professionalism, and confidentiality, a must.
• Detail-oriented.
• Ability to work independently as well as with a team.
• Proficient in Microsoft Office 365.

Please Note: Training is provided on in-house software. Individual must be highly organized, resourceful and results oriented, with the desire and ability to take the initiative and multitask in a fast-paced, service-oriented environment that is focused on growth. Our expectation is that you are career oriented and interested in furthering your professional development in our field.

Benefits:

• Competitive salary.
• Company Paid STD, LTD, Life AD&D Insurance, dental and vision plans, PTO and benefits package.
• Generous PTO and Paid Holidays.
• Medical Insurance at 60% employer/40% employee share.
• Family/dependent medical insurance is available.
• 5 optional voluntary life benefits, as well as an FSA.
• Generous 401(k) plan that includes discretionary profit sharing and safe harbor contributions after six months of consecutive employment.

Salary range: $75,000-$80,000 annually, commensurate with experience.

BOSS Facility Services is a national maintenance organization that is truly “Built on Superior Service.” BOSS’ commitment to delivering industry-leading service at fair prices and superior communication with our clients has resulted in a rapidly expanding customer base.

Our staff brings together years of hands-on expertise across a wide array of industries such as HVAC/R, electrical, lighting, plumbing, and general maintenance throughout the continental United States, Hawaii, Puerto Rico, and Canada. The result is an unparalleled attention to detail and the ability to bring the correct human and technical resources to a job in order to fix the problem right the first time.

BOSS Facility Services is dedicated to providing our customers with a superior level of service.

Our culture is team-oriented and fast paced. We work hard and we play hard with seasonal celebrations, summer office BBQ’s and events.

BOSS Facility Services, Inc. is an equal opportunity employer.

Job Type: Full-time

Pay: $75,000.00 – $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift
• Holidays
• Monday to Friday
• On call
• Weekends as needed

Ability to Relocate:

• Hauppauge, NY 11788: Relocate before starting work (Required)

Work Location: In person